Use case library
Shapes of work teams hand Claude Tag in Slack, each with prompts to paste. See triage, catch-up, docs and tickets, project tracking, data, deals, monitoring, and bug fixes.
Claude Tag is in public beta. Features and behavior described here may change before general availability.
Each use case below links to a page with prompts to paste, what it needs connected, and how to set it up to run on a schedule or watch the channel instead of asking each time.
If @Claude doesn't autocomplete in your workspace, your admin hasn't enabled Claude Tag. Send them the setup guide.
All use cases
| Use case | Who it's for | What Claude does | Connections needed |
|---|---|---|---|
| Catch up | Anyone | Summarizes a thread, a channel, or what's waiting on you | Nothing |
| Triage requests | Support, ops, IT, any intake channel | Answers what it can, flags duplicates, routes the rest, rolls up themes | Nothing (issue tracker optional for filing) |
| Turn threads into docs and tickets | Anyone | Produces a decision doc, status memo, ticket, or send-ready reply from a discussion | Nothing (Drive or issue tracker optional) |
| Track projects and chase approvals | PMs, leads, anyone running a project channel | Posts standing status digests; follows up on stalled sign-offs | Nothing (issue tracker optional) |
| Find answers in your docs | Anyone | Looks up policies, runbooks, prior decisions; replies with the source | Google Drive, Notion, or Confluence |
| Answer data questions | Analysts, data-adjacent teams | Runs warehouse queries, returns charts; or charts from Slack history alone | BigQuery, Snowflake, or Redshift (charts from Slack need none) |
| Fix bugs | Engineering | Reproduces the bug, opens a draft PR, follows CI to green | GitHub (Datadog, Sentry optional) |
| Watch monitors and alerts | On-call, SRE | Checks dashboards on a schedule; investigates alerts before anyone asks | Datadog, Sentry, or PagerDuty |
| Pull deal and account state | Sales, customer success | Answers account questions in-thread; pre-call briefs; weekly pipeline digest | Salesforce, HubSpot, or Gong |
Use cases by connection
A connection is a tool an admin linked for the channel. Each one adds a category of work; ask @Claude what can you access from this channel? to see which your channel has.
| Connection | Examples | What it adds |
|---|---|---|
| Knowledge and docs | Google Drive, Notion, Confluence | Find answers in your docs |
| Issue tracking | Linear, Jira, Asana | Turn threads into tickets, track projects |
| Data warehouse | BigQuery, Snowflake | Answer data questions with charts |
| Go-to-market | Salesforce, HubSpot, Gong | Pull deal and account state |
| Monitoring | Datadog, Sentry, PagerDuty | Watch monitors and alerts |
| Code | GitHub | Fix bugs, open pull requests, follow CI |
If a connection your work needs is missing, an admin can add it.
Related resources
- Prompt library: the prompts from every entry, plus the operational ones, on one page
- Good habits: make any of these reliable
- Set up routines: turn any entry into a scheduled job
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